For over 50 years, BostonbeaN has been committed to continually meeting the needs of offices in the Boston area. We understand that as a business owner, you may have questions about the products and services we can supply for your office. Our team is ready to guide you every step of the way, starting with answers to some of our most frequently asked questions below.
Q: Where do I begin?
A: Contact us through our website form, call (781) 935-3100 ext. 1, or email email@example.com. We can set up a no-obligation consultation to discuss your office’s needs.
Q: Will you set up samples or a tasting session before I commit?
A: We can provide samples and demos depending on the type of equipment you are interested in. Some of our equipment needs to be connected to a water line, so special arrangements would be required. We also have a showroom in Woburn, Massachusetts, where we can demonstrate many brewers and water filtration systems.
Q: How long will it take before our first order arrives?
A: Initial installations of equipment are based on several factors, and that may vary. However, once equipment has been installed, most orders can be delivered the following day for orders placed by 1 p.m. on the previous day.
Q: What types of products do you provide?
A: We have an extensive variety of equipment and products at BostonbeaN. We provide equipment for fresh brew coffee, Nespresso, cold brew and water filtration systems that include the Bevi & ION. Beyond the equipment, we also provide coffee and tea, Nespresso capsules, cold-coffee brew kegs, breakroom supplies, snacks, bottled and canned beverages, and many other categories. BostonbeaN can be your one-stop shop for all of your break room needs! Please visit our website for all available services.
Q: How am I billed?
A: Invoices are sent via email within 24 hours after the delivery. We have 30-day net payment terms.
Q: How often do you visit or make deliveries?
A: The frequency of our visits and deliveries is based on several factors, which include the number of employees in the office on a daily basis, the type of equipment that we have provided, the number of product categories that we are supplying, and the volume of products being used. We have accounts that only require us to be there once per month, and others that require us to be there multiple times per week. We cater our services to your needs.
Q: Do you service the machines?
A: Yes, we do, and the best part is that the installation and service on any of our equipment is provided at no additional cost.
Q: Can I change or update an order?
A: Yes, however, any order changes must be done by 1 p.m. the day prior to the scheduled delivery. Simply contact customer service by calling (781) 935-3100 ext. 1 or emailing us at firstname.lastname@example.org.
Q: How will I know about new products?
A: New products will be communicated through the account manager as well as through our website, newsletter, and social media posts on our Facebook and LinkedIn pages. We have partnerships with many local coffee roasters, manufacturers, and suppliers. We are always trying to bring in the newest and most popular coffee, tea, beverages, and snacks. We have a dynamic snack offering with a wide variety of unique items that are gluten-free, vegan, non-GMO, all natural and soy-free.
Q: Do I need to call you to restock?
A: We have several options for the management of reorders. We can provide you with online ordering options, or you can contact our customer service department when you are running low on anything. We will make it easy for you! We also provide full-service management of inventory for certain accounts. We provide delivery, stocking, and rotating of all your break room items at no additional cost.
Q: Is there anything you need to know about my company?
A: We have many options for equipment and products, so it is always helpful to discuss the needs of each client to determine the best fit. We like to learn about the number of employees in the office on a daily basis and understand the culture of the office, as well as likes and dislikes, so that we can offer suggestions for meeting the requirements and expectations of each client we serve.