What Does Customer Service Mean? Follow These Tips to Improve Your Business’s Customer Service

Whether you sell products or services, one thing should be at the top of your mind: excellent customer satisfaction ratings. No matter how well you perform a service or what top-notch products you offer, nothing matters more than the customer experience. So, take a proactive approach when it comes to training your team to provide exemplary customer service. This will improve the buyer’s journey, increase repeat business and move your business to the top of your niche.

At BostonbeaN Coffee Co., we take customer service seriously. See what our customers are saying about our attention to detail and focus on customer satisfaction. We perform continuous research and try new ideas to create a positive experience, not only for our business customers but for their employees, guests, and visitors who enjoy our fresh products.

Are you looking for ways to motivate your staff to make every customer interaction count? Follow these tips to improve customer service — and don’t forget to find out which coffee and tea products will help your staff stay alert and focused!

Be Friendly

Courteous behavior and a helpful attitude from you and your staff put customers at ease. By paying attention to what each customer wants and making helpful recommendations, you can improve sales and help solve a problem or improve someone’s life.

Improve Your Business's Customer Service

Respond Promptly

How long does it take you to answer customer inquiries? When you react quickly to questions about your products or the ordering process, you’ll find that your repeat business soars. So, try to get back to clients within 24 hours after receiving phone calls and emails.

Know Your Product/Service

Take the time to train staff members on the features and benefits of your products or services. When customers contact you, they expect to deal with an informed representative. So, make sure that everyone who will interact with your customers understands the details of every product and service you offer. For example, training on appropriate upselling can help improve your margins and provide useful product pairings to your customers.

Improve Your Business's Customer Service

Listen to Customers

Not every customer interaction will go well. Instead of dwelling on mistakes, focus on the learning opportunity. You can start with stressing the importance of listening closely to what customers have to say and confirming that what you understand is what the customer really wants. It’s also important to deal with mistakes in a professional manner. By acknowledging a mistake and trying to do what’s right for the client, you may win back the relationship and avoid bad reviews.

From breakroom supplies to grab-and-go snacks, our team handles it all so you can focus on your business. We deliver products that exceed your expectations, and we encourage your feedback. This approach assures that all of our customers will get the best office coffee and breakroom experience possible. At BostonbeaN, we do service — and customer service — right!

8 Ways to Upscale Your Office Breakroom for the New Year

When it comes to your breakroom, what kind of experience have you laid out for your staff? While this is a place where employees can relax or enjoy a meal away from the main spaces, employees returning to the office will be looking for something more as 2022 rolls around. Having special touches in the breakroom helps increase morale while showing how much you appreciate your employees.

It’s important to do the little things for those transitioning back to the workplace, and we at BostonbeaN can offer a few suggestions:

Snacks & Meals

Have you ever had a really hard day and just need a snack to help get you through the rest of the day? Having healthy and prepackaged snacks in the breakroom can be just the thing to pick someone up. Nuts, trail mix, granola, cookies, jerky, and other goodies are always hot items. Having grab & go meals at certain times of the day is also a great incentive to keep employees from having to go out or to accommodate those who forgot lunch.

Massage Chairs

One or two massage chairs can help employees relax, ease their minds, and get things back into perspective. All it takes is a few minutes to recharge and revitalize.

Appliances

No breakroom is complete without appliances to keep things going. A refrigerator, stove, microwave, touchless brewers and water-delivery systems, espresso machines like the Nespresso Momento or Zenius, and even ice cream and popcorn machines add variety and convenience.

Drinks

Have a wide selection of beverages that include coffee, water, and juices to keep everyone happy. In addition to coffee and tea, BostonbeaN provides cold beverages including canned and bottled options, as well as drink mixes and our multi-flavor water cooler.

Games

Games add variety for the entire staff. On those long days where everyone needs to unwind, having a pool table handy or games that help with mental acuity can help.

Music

Providing an area where employees can plug in headphones, or having a music channel completely dedicated to the employees, shows them you care about their mental health and provides ways to de-stress without disturbing others.

Television

Having an area where employees can watch TV shows or the news helps them stay informed.

Quiet Spaces

Small pods that give employees a chance for quiet time to focus on work away from the hustle and bustle of the office can give them a much-needed boost.

Creating responsible spaces that have sanitizing products and other PPE to keep everyone safe when returning to the office is also important. At BostoncleaN, we are here to support you by offering a variety of services. Call us for more information today.

Heading Back to the Office? Here Are Tips to Set Up a Healthy Work Station

With many people working remotely over the past year, businesses are finally starting to welcome many employees back to their in-office jobs, or to hybrid positions with some time in the office. For those employees transitioning away from pajama-clad Zoom meetings from their couches, here are some tips to make the more formal office environment as comfortable and healthy as possible.

Back to work also means back to some better habits, like taking the stairs, parking further away from the entrance and choosing healthy snacks to keep your energy up. To create a more productive environment, don’t underestimate the benefits of an ergonomically correct work station to benefit your body and mind.

1. Invest in Ergonomic Furnitureman in healthy work station

Ergonomic furniture is one of the best investments you can make for your office and employees. Ergonomic office chairs allow your employees additional lumbar support, adjustable seat height and seat depth.

This gives them the ability to have healthy postures and not suffer from the effects of compressed nerves, slipped discs, and carpel tunnel that can all result from bad posture and hours of sitting!

2. Encourage Health Incentives

Whether it’s encouraging your employees to start commuting (even biking!) to work, or offering prizes such as massages and spas, it’s important to create an atmosphere focused on health.

Additionally, you can also offer your employees benefits such as health insurance to help them get their physical and mental health in great shape.

3. Keep the Work Station Clean

A good way to keep the office clean and your employees healthy is by using cleaning products and increasing sanitation practices to minimize the spread of viruses and bacteria.

Cleaning high-traffic areas such as conference rooms, door handles, and kitchens are a great way to keep employees healthy!

healthy work station4. Have a Relaxing Environment

From having the best hot and cold brew coffee, tea and snacks available for your employees, to even having a dedicated quiet room, there’s lots of ways to promote a relaxing environment. A relaxing environment can help employees think clearly, find balance, and enjoy working in the office after telecommuting ends.

Listen to Your Employees

There are many ways that bosses can help employees feel safe, healthy, and ready to return to the office.

Maintain a healthy environment by taking advantage of BostonbeaN and all the services we have to offer to you and your staff! And most importantly — don’t forget the coffee!